This Privacy Policy explains how I T Solutions ("we", "us", "our") collects, uses, stores and protects personal information when you visit itspune.in, contact us, or leave a device with us for repair, upgrade or service. We follow the principles of India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Who we are
I T Solutions is a printer, laptop and computer repair, upgrade and sales business located at 6, Shivam Housing Society, 355, Narpatgiri Chowk, Somwar Peth, Pune, Maharashtra 411011, India. For the purposes of this policy, we are the "Data Fiduciary" responsible for your personal data.
2. Information we collect
When you drop off a device
- Contact details: your name and mobile number.
- Device details: device type, brand, model, serial number, accessories handed over, the problem you describe, and the visible condition of the device.
- Photographs of the device: taken at drop-off to record its condition and to make sure the correct device is returned to you. We photograph the device, not you.
- Service records: lot number, diagnosis notes, estimates, advance and final payments, status updates, and the name of the person who collected the device.
When you contact us
If you call, WhatsApp or message us, we receive your phone number and whatever information you choose to share in the conversation.
When you use the tracking page
To show your repair status we ask for your lot number and the last 4 digits of your phone number. These are checked against our records and are not stored separately.
What we do not collect
We do not run advertising trackers or sell any data. The website does not ask for payment card details, Aadhaar or other government ID numbers.
3. How we use your information
- To identify your device, carry out the repair or service you asked for, and return it to the right person.
- To contact you about diagnosis, estimates, approvals, parts, readiness for pickup and payments.
- To let you check repair status online using your lot number.
- To keep records for warranty claims, disputes, accounting and legal or tax obligations.
- To improve our service, for example by understanding which repairs are most common.
We rely on your consent, given when you hand over your device and details, and on legitimate uses permitted by law, such as fulfilling the service you requested and meeting legal obligations.
4. Data stored on your device
Your laptop, computer, printer or storage drive may contain personal files. We access the operating system and data only as far as needed to diagnose, repair and test the device. We do not copy, view, share or keep your personal files, except where you ask us to back up or migrate data, in which case the copy is used only for that job and deleted once it is complete.
5. Sharing & service providers
We do not sell, rent or trade your personal information. We share it only:
- with trusted technology providers who host our website and repair log on our behalf: Vercel (website hosting) and Supabase (secure database and photo storage), under their own security and privacy commitments;
- with a manufacturer or authorised service centre, only when your device needs to be sent to them and only the details needed for that job;
- when required by law, court order or a government authority.
Some of these providers may store data on servers outside India. Where that happens we rely on their contractual and security safeguards.
6. How long we keep your information
- Repair records (name, phone, device details, lot number, payments) are kept for up to 3 years after the job is closed, for warranty, accounting and dispute purposes, unless the law requires longer.
- Device photographs are kept for up to 12 months after the device is collected, then deleted.
- When information is no longer needed we delete it or make it anonymous.
7. Security
Repair logs and device photos are stored in a private, access-controlled database. Only authorised staff with their own login can view them, and photos are never publicly accessible. The public tracking page shows only limited status information, and only to someone who knows both the lot number and the last 4 digits of the registered phone number. No system is completely secure, but we take reasonable steps to protect your information.
8. Your rights
Subject to applicable law, you can:
- ask what personal data we hold about you and get a summary of it;
- ask us to correct or update inaccurate information;
- ask us to erase your data when it's no longer needed (we may keep records the law requires);
- withdraw consent for future processing (this may mean we can't complete a pending service);
- nominate another person to exercise these rights on your behalf; and
- raise a grievance with us and, if unresolved, with the Data Protection Board of India.
To use any of these rights, contact us using the details below. We may need to verify your identity, for example by asking for your lot number or registered phone number.
9. Cookies & website data
Our public pages do not use advertising or analytics cookies. Google Fonts is used to display text, so your browser contacts Google's font servers. The staff-only device logger stores a login session in the browser's local storage so staff stay signed in. Our hosting provider may keep standard server logs (such as IP address and browser type) for security and performance.
10. Children
Our services are meant for adults. If a device is brought in by someone under 18, we ask that a parent or guardian provides the contact details and consent.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.
12. Contact & grievance officer
For questions, requests or complaints about your personal data, contact:
Grievance Officer, I T Solutions
6, Shivam Housing Society, 355, Narpatgiri Chowk, Somwar Peth, Pune, Maharashtra 411011
Phone / WhatsApp: 098223 31168
Hours: Monday – Saturday, 10:00 am – 7:00 pm
We aim to respond to all requests within 30 days.